Shipping Policy
We are delighted to prepare and deliver your Lumiadeen order with care. Please find below all relevant information regarding our shipping process.
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
During collection launches, promotional periods, or high order volumes, processing times may be slightly extended. We appreciate your understanding.
Once your order has been shipped, you will receive a confirmation email including your tracking number. Please allow up to one working day for tracking information to become active.
Orders cannot be modified or cancelled once placed, as we begin processing immediately to ensure efficient delivery.
Customers are responsible for providing accurate shipping details. Lumiadeen is not liable for delays or delivery issues resulting from incorrect address information.
Shipping Destinations
We offer international shipping to a wide range of countries.
If your country does not appear at checkout, please contact us at
support@lumiadeen.com and we will gladly assist you.
Shipping Fees & Delivery Times
Shipping costs are calculated at checkout based on your destination.
Estimated delivery times vary by location and are provided at checkout. Please note that these are estimates and may be affected by carrier delays.
Customs & Duties
For orders shipped outside the European Union, customs duties and import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.
Customs clearance procedures may cause occasional delays beyond our control.
Order Issues
If you experience any issues with your order, please contact us at
support@lumiadeen.com
In case of:
- Missing items
- Incorrect items
- Damaged parcels
We kindly ask you to provide clear photos of the packaging and products so we can review your request efficiently.
If tracking shows delivered but you have not received your parcel, please check with neighbors or your local carrier before contacting us.