Terms of service

Terms & Conditions

Last updated: 28/02/2026

These Terms & Conditions govern your use of the Lumiadeen website and the purchase of products from our online store.

By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

Lumiadeen
Website: www.lumiadeen.com
Email: support@lumiadeen.com

Lumiadeen operates from Spain and complies with applicable European Union consumer protection laws.

2. Products

All products are subject to availability.

We make every effort to display product colors and details as accurately as possible. However, slight variations may occur due to screen settings or lighting.

We reserve the right to modify or discontinue products at any time without notice.

3. Pricing

All prices are listed in EUR (€).

Lumiadeen reserves the right to modify prices at any time. The price applicable to your order will be the one displayed at checkout.

Shipping costs are calculated separately and displayed at checkout.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

Lumiadeen reserves the right to cancel or refuse any order if:

  • Payment authorization fails

  • Fraud is suspected

  • Product is unavailable

  • Incorrect pricing is displayed due to technical error

5. Payment

We accept secure online payments through trusted third-party payment providers.

All transactions are encrypted.

6. Shipping

Shipping times and destinations are detailed in our Shipping Policy.

Lumiadeen is not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Incorrect shipping information provided by the customer

7. Returns & Refunds

Returns are accepted within 14 days of delivery.

Returned items must be:

  • Unworn

  • Unwashed

  • In original condition

  • With original tags attached

  • In original packaging

We do not offer exchanges at this time.

Refunds are issued after inspection of returned items.

Full details are provided in our Returns & Refunds Policy.

8. Right of Withdrawal (EU Customers)

In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 days of delivery without providing a reason.

Certain items may be exempt if clearly stated.

9. Intellectual Property

All content on this website, including images, text, branding, and design, is the property of Lumiadeen.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

Lumiadeen shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

11. Governing Law

These Terms & Conditions are governed by the laws of Spain.

Any disputes shall be subject to the jurisdiction of Spanish courts.

12. Contact

For any questions regarding these Terms & Conditions, please contact:

support@lumiadeen.com

13. Data Protection

Lumiadeen processes personal data in accordance with the General Data Protection Regulation (GDPR).

Personal information collected during checkout is used solely for order processing, customer service, and communication related to your purchase.

For full details, please refer to our Privacy Policy.